customer service
United customers took a two-hour flight to nowhere after a pilot forgot their passport and had to turn the China-bound plane back to San Francisco
Micheal
On Saturday, March 22, over 250 passengers flying from Los Angeles to Shanghai had to turn around roughly two hours ...
From bartering ice cream for meals to a $125M business: How Jeni’s founder launched her sweet treat empire
Micheal
Jeni Britton eats a pint of brown butter almond brittle ice cream every week. It’s a fitting ritual for the ...
Fiverr wants gig workers to offload some of their work to AI
Micheal
Gig marketplace Fiverr wants to let freelancers train AI on their bodies of work and use it to automate future ...
Starbucks worker says baristas have a ‘panic button’ behind the counter, but it won’t be enough to quell angry customers after open-door policy reversal
Micheal
Some baristas anticipate an increase in customer altercations due to a new policy requiring an item purchase to use the ...
Starbucks reverses open-door policy: Customers now have to buy something to use bathroom or hang out
Micheal
A new code of conduct also bans discrimination or harassment, consumption of outside alcohol, smoking, vaping, drug use and panhandling. ...
Genesys CEO: How empathetic AI can scale our humanity during economic uncertainty
In light of the U.S. tariff announcements and rising economic uncertainty, I believe companies will instinctively turn to efficiency measures to weather ...